You can copy and paste information from word documents or excel documents but be cautious of formatting.
Sometimes when you copy and paste from another website or document, you also copy formatting which can play tricks with our processing. This results in characters that appear strange in your text like " discussion^%% with the develop@$$ team"
This can be prevented by following these instructions: http://www.howtogeek.com/howto/32562/make-microsoft-word-always-use-plain-text-for-pasted-text/
If you have any questions, simply contact us.